Returns & Exchanges
Due to the perishable nature of our smoked fish, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your delivery arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full replacement or refund.
Inspect Your Delivery
Upon arrival, please immediately open your package and verify that the items are still cold and the vacuum seals are intact.
Document Any Issues
If there are any quality concerns or shipping damages, take clear photos of the product and the shipping label as documentation.
Contact Customer Support
Email our team at [email protected] with your order number and photos within 24 hours of receiving your package.
Receive Resolution
Our team will review your claim and issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing